Privacy Policy

Who we are

This Privacy Policy explains how ExactAir LLC, doing business as ExactAir Heating and Cooling (“ExactAir,” “we,” “us,” or “our”), collects, uses, and protects information when you visit our website or contact us about heating, cooling, or related services in Festus, Missouri and the surrounding Jefferson County / St. Louis Metro area.

ExactAir LLC is organized under the laws of the State of Missouri. If you have questions about this policy or how your information is handled, see the Contact Us section below.

Information we collect

We collect information in a few different ways:

• Information you provide directly — when you fill out a contact or service request form, call, text, or email us, we may collect your name, phone number, email address, service address, the type of service you’re asking about, and any details you choose to share about your heating or cooling system.
• Information collected automatically — like most websites, our site may automatically log basic technical information such as your IP address, browser type, device type, and pages viewed, typically through analytics or security tools described in Third-Party Services below.
• Reviews — if you leave us a review on Google or another platform, that platform’s own privacy policy governs how your review and profile information is handled; we may display or link to public reviews on our website.

We do not knowingly collect payment card numbers, bank account details, or other sensitive financial information through our website.

How we use your information

We use the information we collect to:

• Respond to your questions and service requests
• Schedule appointments, provide estimates, and perform requested heating, cooling, and air quality services
• Communicate with you about an appointment, job, or inquiry you’ve made
• Maintain accurate business and service records
• Improve our website and understand how visitors use it
• Meet legal, accounting, or regulatory requirements

We do not sell your personal information, and we do not use the details you share with us for purposes unrelated to responding to your request or providing service, except as described in this policy.

Phone calls & text messages

If you call or text (314) 893-4707, or submit a request through our website, you agree that ExactAir may contact you back by phone, text, or email about that specific request — for example, to confirm an appointment, follow up on an estimate, or answer your question.

At this time, ExactAir does not send unsolicited marketing text messages or email newsletters. If that changes in the future, we will provide a clear way to opt in and to opt out at any time, consistent with applicable law. Standard message and data rates from your carrier may apply to text communications.

Cookies & similar technologies

Our website may use cookies or similar small data files to help it function properly, remember basic preferences, and understand general traffic patterns. Most web browsers let you block or delete cookies through your browser settings; doing so may affect how some parts of our website work.

Third-party services

Our website may use trusted third-party services to help us operate, including services for website hosting, analytics, spam and security protection, maps (such as an embedded Google Map showing our service area), and online scheduling. These providers may collect information such as IP address, browser information, and pages visited, according to their own privacy policies.

We may also maintain a presence on social media platforms such as Facebook; any information you share with us there is also subject to that platform’s own privacy policy.

We do not control these third parties’ privacy practices, and we encourage you to review their policies directly.

Who we share information with

We may share information with:

• Service providers who help us operate our website, communicate with customers, or manage scheduling
• Professional advisors, such as our accountant or insurer, where necessary for business operations
• Government authorities or other parties, where required by law or to protect our legal rights

We do not sell or rent your personal information to third parties for their own marketing purposes.

How long we keep information

We keep information you submit through a contact or service request for as long as reasonably necessary to respond to your request, provide the service you asked for, maintain business and warranty records, and meet any legal, tax, or accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Your rights & choices

Depending on where you live, you may have the right to ask us to:

• Tell you what personal information we hold about you
• Correct inaccurate information
• Delete your personal information, subject to legal or business record-keeping requirements
• Provide a copy of the information you’ve given us

To make a request, contact us using the details in the Contact Us section below. We’ll respond within a reasonable time.

Children’s privacy

Our website and services are intended for adults arranging heating and cooling service for a home or business. We do not knowingly collect personal information from children, and our services are not directed at children.

How we protect information

We take reasonable administrative and technical steps to help protect the information you share with us from unauthorized access, use, or disclosure. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date at the top.

Contact us

If you have questions about this Privacy Policy or how your information is handled, or want to make a request about your personal information, reach out: